Aktuelle Kategorie: Insight

The offering of many banks in the corporate lending business is not very digitized. In our latest market research study, we identified the resulting factors that are mainly responsible for poor customer experiences in this potentially attractive business segment.

Process automation has triggered a new phase of increased efficiency for banks. In this article, we look at the current situation in lending to small and medium-sized enterprises (SMEs) and the potential that process automation can offer.

Embedded finance is currently one of the most prominent industry trends. Studies and forecasts outline major market and revenue potential in the coming years. How can banks participate in this business potential and what are the requirements for IT? We explore these questions here and clarify what is particularly important for banks.

User behavior in banking is becoming increasingly digital - as confirmed by recent studies, also in an industry comparison. As a result, the importance of online banking as a key digital touchpoint for the customer experience continues to grow. In this article, we therefore take a closer look at the question of how banks and fintechs can design this touchpoint intelligently and effectively. In doing so, we focus on two areas: the needs of customers and the requirements with regard to the bank's own IT infrastructure.

Banks and financial institutions face a multi-faceted trade-off when it comes to the legally compliant identification of customers in the consumer business. A limited - but growing - number of KYC procedures with different benefits and drawbacks are available. Given this background, how can compliance be simplified and processes be made more automated and digital? We take a closer look.

In addition to efficiency gains and scaling potential, automating processes in the lending business offers further benefits that have a strong impact on the customer experience at the point of sale. Automated credit decisions are particularly central to this – both in sales on credit comparison platforms and for the loan applicants themselves.

The digitization of internal and customer-related processes is associated with great prospects for success for banks and credit institutions. Not only does it open up new business models and revenue streams for the companies themselves, but customers also benefit from increased convenience and customized solutions. In this article, we show why digitization is fundamental in the financial industry today and what requirements banks will have to meet in the future.