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The offering of many banks in the corporate lending business is not very digitized. In our latest market research study, we identified the resulting factors that are mainly responsible for poor customer experiences in this potentially attractive business segment.

The international financial services provider Hoist Finance was planning to introduce a core banking solution specifically for its German business. This measure resulted from the decision to implement a system change in the relevant IT infrastructure. A key challenge was the very ambitious timeline of just five months over the course of 2023 for the planning, implementation of the individual requirements and implementation in the customer's data center.

Process automation has triggered a new phase of increased efficiency for banks. In this article, we look at the current situation in lending to small and medium-sized enterprises (SMEs) and the potential that process automation can offer.